Terms of service

Last updated: 25 June 2026

1. Operator identity and contact details

This website, https://tmbeautybrands.com (the “Website”), is operated by:

Company: T.M. Beauty Brands LTD (“we”, “us”, “our”, the “Company”)
Registered office: Chrysanthou Mylona 10, Magnum House, 3030 Limassol, Cyprus
Company registration number: HE 434975
VAT number: 10434975A
Dispatch / warehouse & showroom: Vasili Michaelidi 25, 3026 Limassol, Cyprus
Email: info@tmbeautybrands.com
Telephone: +357 94 056685

2. Scope and acceptance

2.1 These General Terms and Conditions of Sale (the “Terms” or “GTC”) govern the sale of products offered on the Website to customers (“you”). They apply to every order.

2.2 Before completing an order you must read and expressly accept these Terms by ticking the dedicated checkbox at checkout. Without that acceptance the order cannot be placed. The Terms in force at the moment the order is placed apply to that order.

2.3 These Terms can be saved and printed from this page at any time.

3. Products, descriptions and prices

3.1 Products are described as accurately as possible; minor variations in colour/packaging may occur due to screen rendering or manufacturer updates.

3.2 All prices are shown in euro (€) and include VAT at the applicable Cyprus rate, unless stated otherwise. Delivery charges, where applicable, are shown separately before you confirm the order.

3.3 Cosmetic products on the Website are priced up to approximately €216, with a small number of professional devices priced up to €3,650 (e.g. the Arosha LX9 apparatus). Any product without a displayed price is not available for sale online; please use the Contact or Get personal prices page for professional/B2B quotations.

3.4 We reserve the right to correct manifest pricing errors. If a price error affects your order we will contact you before dispatch and you may confirm at the corrected price or cancel for a full refund.

4. Discounts and promotions

4.1 Discount codes and promotional offers are valid only for the period and on the conditions stated with each offer, cannot be combined unless expressly stated, have no cash value, and may be withdrawn at any time before an order is placed.

4.2 Where a promotional/free-delivery threshold applies, it is stated in the Shipping Policy (currently: free delivery on orders over €100).

5. Order process and formation of contract

5.1 You select products, add them to the basket, provide delivery and payment details, accept these Terms, and confirm the order.

5.2 We send an order acknowledgement by email. The contract of sale is concluded when we send a dispatch / order confirmation email. We may decline or cancel an order (e.g. product unavailable, payment not authorised, suspected fraud), in which case any amount charged is refunded in full.

5.3 No customer account is required to place an order; you may check out as a guest.

6. Payment

6.1 We accept American Express, Diners Club, Discover, JCB, Mastercard and Visa.

6.2 Card payments are processed securely through our payment gateway wallee, with card acquiring services provided by G.A.P. Vassilopoulos Group (Vpayments), a certified partner of Worldline. Card details are entered directly in the secure checkout and transmitted encrypted; we do not store full card numbers. You confirm you are authorised to use the payment method.

7. Delivery

7.1 We deliver within Cyprus only (all unoccupied areas). We do not ship internationally at this time.

7.2 Orders are processed, shipped and delivered within 1–3 full business days. Delivery times are indicative and not guaranteed against events outside our control.

7.3 Free delivery applies to orders over €100; otherwise delivery charges are shown at checkout.

7.4 Collection in person is available from our showroom at Vasili Michaelidi 25, 3026 Limassol, Cyprus.

7.5 Risk passes to you on delivery (or on collection).

8. Right of withdrawal (14-day cooling-off period)

8.1 If you are a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive 2011/83/EU as transposed in Cyprus.

8.2 The withdrawal period expires 14 days from the day on which you (or a third party you indicate) acquire physical possession of the goods (or the last item, for split deliveries).

8.3 To exercise the right, inform us of your decision by a clear statement — by email to info@tmbeautybrands.com or using the model withdrawal form at the end of these Terms — before the period expires.

8.4 Effects: we reimburse all payments received, including standard delivery costs (excluding any extra cost of a non-standard delivery option you chose), without undue delay and no later than 14 days from the day we are informed of your decision, using the same payment means you used, at no fee to you. We may withhold reimbursement until we have received the goods back or you supply proof of return, whichever is earlier.

8.5 Return of goods: send the goods back without undue delay and within 14 days of informing us. You bear the direct cost of returning the goods unless we agreed otherwise.

8.6 Reduction in value: you are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

8.7 Exceptions: the right of withdrawal does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons if unsealed after delivery (e.g. mascaras, nail polishes, lip glosses, eye liners and similar cosmetics), nor to goods made to your specification. This statutory right is separate from, and additional to, our commercial Returns policy in clause 9.

9. Returns and refunds (commercial policy)

9.1 Independently of the statutory right in clause 8, you may return eligible items within 30 days in line with our Refund Policy:

items must be unopened, unused and re-saleable, with all seals/packaging intact;
proof of purchase (receipt) is required;
refunds are made to the original payment card as soon as the return is processed;
for hygiene reasons, opened mascaras, nail polishes, lip glosses and eye liners cannot be returned.

9.2 Returns can be made free of charge to our showroom, or by following the instructions on the Contact page.

10. Legal guarantee of conformity

Goods must be as described and of satisfactory quality. As a consumer you have statutory rights regarding goods that are faulty or not as described; these rights are not affected by clauses 8 or 9.

11. Complaints procedure

11.1 We aim to resolve any complaint quickly and fairly. To submit a complaint:

Step 1 — Contact us: email info@tmbeautybrands.com or call +357 94 056685, quoting your order number and a description of the issue (attach photos if relevant).
Step 2 — Acknowledgement: we acknowledge your complaint within 2 business days.
Step 3 — Investigation & resolution: we investigate and provide a resolution (repair, replacement, refund or explanation) within 14 days. If more time is needed we tell you why and give a revised date.
Step 4 — Escalation: if you are not satisfied, you may escalate to EU online dispute resolution (clause 13) or the competent Cyprus consumer authority.

11.2 Worked example of a processed complaint (illustrative):

Order #1234 — a customer reported that a JeuDerm cream arrived with a damaged seal. The complaint was received by email on Day 0 and acknowledged the same day. We requested a photo, confirmed the damage on Day 1, and dispatched a replacement on Day 2 at no charge; the customer was also offered the option of a full refund to the original card. The case was closed on Day 3 with the customer’s confirmation of receipt.

12. Liability

We are liable for foreseeable loss caused by our breach of these Terms. We do not exclude or limit liability where it would be unlawful to do so (including for death or personal injury caused by our negligence, or fraud). We are not liable for losses that are not foreseeable or that arise from events outside our reasonable control.

13. Governing law and dispute resolution

13.1 These Terms are governed by the laws of the Republic of Cyprus, without affecting the mandatory consumer-protection rights of the country in which you reside.

13.2 Consumers may use the European Commission Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. Our contact email for ODR is info@tmbeautybrands.com.

14. Data protection

Personal data is processed in accordance with our Privacy Policy.

15. Changes to these Terms

We may update these Terms; the version in force at the time of your order governs that order. Material changes are posted on this page with an updated date.

16. Contact

T.M. Beauty Brands LTD · info@tmbeautybrands.com · +357 94 056685 · Chrysanthou Mylona 10, Magnum House, 3030 Limassol, Cyprus.

Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: T.M. Beauty Brands LTD, Chrysanthou Mylona 10, Magnum House, 3030 Limassol, Cyprus, email info@tmbeautybrands.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*): ____________________

Order number: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

(*) Delete as appropriate.